Want to Join Our Team?

Summary: 

We are building our team!  Team members will be responsible for knowing our products, providing customer service, completing sales transactions, merchandising, restocking, and creating and maintaining an exemplary shopping experience for our customers.

Who are we?: 

Fulfilled Goods LLC is a local woman-owned and operated small business in Newton, MA that opened September 2022 with a goal to inspire people to live more sustainably. We stress progress over perfection and guide customers towards a lower waste lifestyle by providing package-free bulk dry goods, non-toxic refills and swaps, to make their journey easier. 

As a refillery, our store encourages customers to bring their own containers and they can take as much or as little of the product they want. We partner with sustainable and small businesses, minimizing our plastic waste and carbon footprint whenever possible.

Who are you?

Someone who enjoys/excels at:

• Learning and educating others about sustainability and the environment.

• Socially interacting with customers and identifying their purchasing needs in a friendly and approachable manner.

• Explaining our products and guiding customers through the refill process.

• Re-stocking shelves and managing inventory on the sales floor.

• Working hard, with a positive attitude.

• Showing initiative and going above and beyond to get the job done.

Qualifications: 

• Strong organizational skills and follow through on work-plans.

• Excellent communication, literacy, and interpersonal skills.

• Ability to lift 50 lbs (jugs, containers, bags).

• Ability to multitask and work well under pressure.

• Flexible, driven, motivated, and a team player.

• Excellent problem-solving skills.

• Ability to work with cash, point-of-sale system.

• Comfort with basic computer programs (Word, Google Drive etc).

Job Role/Expectations: 

Customer Service/Storefront Operations:

• Front & cashier responsibilities, ability to perform basic math + calculations.

• Online order preparation, pick-up coordination and communication with customers.

• Provide excellent customer service, addressing the needs and requests of customers in a timely and effective manner.

• Help customers find and understand products.

• Support product research and sourcing that align with our values.

• Manage the POS, tare scale, and cash/credit/debit procedures.

• Maintain a clean and organized work environment.

Stock & Cleaning Operations: 

• Opening and closing duties; following established and 'on the fly' task requirements as needed.

• Assist with in house product deliveries including carrying, safe storage, organization, labeling and rotation of bulk products.

• Backroom and inventory management and organization.

• In-store restocking, replenishing, and managing a variety of specialty bulk products.

• Wash, rinse, sanitize and prepare containers, and utensils.

In-Store & Community Support

• Work with and report to owner as required to support development and implementation of business strategy ideas.

• Work with all team members in-store to support day-to-day retail operations.

• Assist with related day-to-day tasks as needed from other team members.

• Support ongoing outreach activities to grow the sustainability movement in our community.

• Support educational needs for team/customers.

• Other duties as required with flexibility to support a small growing business.

Job Details: 

Part-time or full-time positions available. Competitive pay (wage based on availability & experience) + store discounts + working for a mission-based business with a fun environment.

To Apply: 

Send your resume and interest to:  hello@fulfilledgoods.com